Terms & Conditions

Effective date: 26 July 2025  ·  Last updated: 26 July 2025
Applies to: the FitRace 360 Android app, iOS app, and https://fitrace360.com

These Terms & Conditions ("Terms") are a binding agreement between you and FitRace Technologies Pvt. Ltd. ("FitRace", "we", "us", "our"), a company incorporated in India, governing your use of the FitRace 360 mobile applications, website at https://fitrace360.com, and all related features and services (together, the "Service").

By creating an account, or by downloading, accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

1. Eligibility & Your Account

1. You must be at least 16 years old (or 18 where local law requires that age for consent to health-data processing or to form a binding contract) to use the Service. By using it, you represent that you meet this requirement and have the legal capacity to enter into these Terms.
2. You must provide accurate registration information — including a valid email address and mobile number for OTP verification — and keep it current.
3. You are responsible for keeping your password and OTP codes confidential and for all activity under your account. Notify us at support@fitrace360.com immediately if you suspect unauthorised access.
4. One person, one account. Do not share, sell, transfer or let anyone else use your account, and do not create an account on behalf of another person without their authorisation.
5. We may refuse, suspend or terminate accounts under Section 13.

2. The Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own non-commercial fitness purposes. The Service currently includes:

• Activity and workout logging, manual or synced from Google Health Connect, Apple HealthKit, Wear OS or Apple Watch;
• Meal and nutrition logging using the FatSecret food database, including AI-assisted food recognition from photos;
• Calculated metrics such as BMI, TDEE and macronutrient targets;
• Virtual races, step and distance challenges, and leaderboards;
• Communities, posts, comments and real-time chat;
• Progress tracking, body metrics and optional progress photos;
• Premium subscription features, including CSV export of your logs.

We may add, change, suspend or discontinue any part of the Service. If we discontinue a paid feature you have already been billed for, Section 5 governs refunds.

3. Fitness Data & Device Integrations

1. Connecting Google Health Connect or Apple HealthKit is optional, requires your explicit permission, and can be revoked at any time from your device settings. Our handling of that data is governed by Sections 2 and 3 of the Privacy Policy — including our commitment not to use it for advertising and not to share it with third parties.
2. Accuracy is not guaranteed. Steps, distance, calories, heart-rate-derived figures, TDEE, macro targets and AI food recognition are estimates produced by your device's sensors and by statistical models. They may be materially inaccurate. Do not rely on them for medical, clinical, dietary or safety decisions.
3. Third-party platforms — Apple, Google, FatSecret, wearable manufacturers — may change, restrict or withdraw their APIs at any time. If that breaks a feature, we will make reasonable efforts to restore it, but we are not liable for interruption caused by a third-party platform.
4. You are responsible for the accuracy of data you enter manually, including weight, height, portion sizes and manually logged workouts.

4. Races, Challenges & Leaderboards

1. Virtual races and challenges are scored from the activity data recorded in or synced to your account. By entering, you agree that your display name, avatar and results may appear on public leaderboards and in community feeds.
2. Fair play. You must not manipulate results. Prohibited conduct includes using step-spoofing or GPS-spoofing apps, mechanical step shakers, rooted/jailbroken-device tampering, automation or bots, attaching a tracker to a vehicle, pet or machine, submitting another person's activity as your own, or operating multiple accounts to gain an advantage.
3. We may audit any submission and use automated anti-cheat checks. Where we reasonably determine that a result was obtained in breach of this Section, we may void the result, remove you from a leaderboard, forfeit any prize or reward, and suspend or terminate your account.
4. Where a race, challenge or event offers a prize, entry fee, medal or physical reward, additional event rules will be published for that event and will prevail over this Section to the extent of any conflict. Prizes are not exchangeable for cash unless the event rules say so. You are responsible for any tax on a prize.
5. Virtual events are performed by you, in your own environment, at your own risk. We do not supervise, marshal, provide medical cover for, or control any route you choose. Section 10 applies in full.

5. Subscriptions, Billing & Refunds

5.1 Plans

Parts of the Service require a paid FitRace 360 Premium subscription. Current plans, prices, billing periods and included features are shown in the app before you purchase. Prices are inclusive of applicable GST unless stated otherwise.

5.2 Auto-renewal

• Subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel.
• Your account is charged for renewal within 24 hours before the end of the current period.
• Cancel at least 24 hours before the current period ends to avoid being charged for the next one.
• Cancelling stops future renewals; it does not shorten or refund the period you are already in. You keep Premium access until that period expires.
• If we increase the price, we will notify you in advance and the increase will apply only from the next renewal after your consent, where consent is required.

5.3 How to cancel

Important: for App Store and Play Store purchases, we cannot cancel or refund on your behalf — billing is controlled entirely by Apple or Google. Deleting your FitRace 360 account does not automatically cancel a store subscription; cancel it separately.

5.4 Refunds for purchases made directly from us

• Free trials, where offered, convert to a paid subscription automatically unless cancelled before the trial ends. One trial per user.
• Except where refunds are required by applicable consumer law, subscription fees are non-refundable once a billing period has begun, and we do not refund partial periods or unused time.
• We will refund a charge that was clearly made in error, duplicated, or taken after a valid cancellation. Contact support@fitrace360.com within 30 days of the charge.

5.5 Failed payments

If a payment fails, we may retry it and may suspend Premium features until payment succeeds. Card details are processed by Stripe, Apple or Google — we never receive or store your full card number.

6. Your Content

1. "Your Content" means everything you submit to the Service: posts, comments, chat messages, community content, profile details, body metrics, progress photos, meal photos and workout notes.
2. You keep ownership of Your Content. You grant FitRace a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for formatting and resizing) and display Your Content solely to operate and provide the Service to you and the users you share it with. This licence ends when you delete the content or your account, except for copies retained in encrypted backups for the period stated in the Privacy Policy, and except where other users have already lawfully received content you shared publicly.
3. We will not use your progress photos, body metrics or health data in marketing without your separate, express, opt-in consent.
4. You represent that you own or have the rights to Your Content and that it does not infringe anyone else's rights.
5. We are not obliged to monitor Your Content, but we may review, remove or restrict content that we reasonably believe breaches these Terms or applicable law.

7. Community Rules & Acceptable Use

When using communities, chat, comments or any public part of the Service, you must not:

• Post content that is unlawful, defamatory, obscene, hateful, harassing, threatening, or that incites violence or self-harm;
• Promote eating disorders, extreme calorie restriction, purging, or unsafe rapid weight loss;
• Give medical advice, or present yourself as a doctor, dietitian or licensed professional if you are not;
• Promote or sell steroids, unapproved supplements, prescription medicines or other controlled substances;
• Post another person's private or health information, or images of anyone without their consent;
• Impersonate any person or organisation, including FitRace staff;
• Spam, advertise, recruit, or run contests or MLM schemes without our written permission;
• Harass, stalk, or contact another user after being asked to stop.

You must also not:

• Reverse engineer, decompile, disassemble or attempt to extract source code from the Service, except to the extent this restriction is prohibited by law;
• Scrape, crawl, or use bots or automated means to access the Service or harvest user data;
• Circumvent rate limits, authentication, payment or anti-cheat mechanisms;
• Probe, attack, overload or disrupt the Service or its infrastructure, or attempt to access accounts, data or systems you are not authorised to access;
• Use the Service to build a competing product, or resell or sublicense access;
• Remove or obscure any proprietary notice.

You may report abuse in-app or at support@fitrace360.com. We aim to acknowledge reports within 24 hours and to act on valid reports promptly.

8. Intellectual Property

The Service — including its software, design, interfaces, text, graphics, logos, the FitRace and FitRace 360 names and marks, and all calculated metrics, race formats and scoring logic — is owned by FitRace or its licensors and is protected by intellectual property law. Except for the licence in Section 2 and your rights over Your Content, no rights are granted to you. Food and nutrition data is licensed from FatSecret and remains subject to FatSecret's rights.

9. Third-Party Services

The Service integrates with third parties including Apple, Google, FatSecret, Twilio, Stripe and Pusher. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for the content, accuracy, availability or practices of third-party services, and linking to or integrating with them is not an endorsement.

10. Assumption of Risk, Medical Disclaimer & Release

11. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that data will be accurate, or that defects will be corrected. Some jurisdictions do not allow certain exclusions, so parts of this Section may not apply to you.

12. Limitation of Liability

1. To the fullest extent permitted by law, FitRace will not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, goodwill, or data, however caused.
2. Our total aggregate liability arising out of or relating to these Terms or the Service, in any 12-month period, will not exceed the greater of (a) the total amount you paid us in that period, or (b) INR 5,000.
3. These limits apply regardless of the theory of liability and even if we were advised of the possibility of the loss.
4. Nothing here excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act, 2019 (India), or for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Indemnity

You agree to indemnify and hold harmless FitRace and its officers, employees and contractors from any claim, liability, loss or reasonable legal cost arising from your breach of these Terms, your misuse of the Service, Your Content, or your violation of any law or of a third party's rights.

13. Suspension & Termination

1. By you. You may stop using the Service at any time and delete your account from Settings → Delete Account, on both iOS and Android, without contacting us. Deletion is handled as described in the Privacy Policy. Remember to cancel any App Store or Play Store subscription separately (Section 5.3).
2. By us. We may suspend or terminate your access, with notice where reasonably practicable, if you materially breach these Terms, cheat in races, abuse other users, create risk or legal exposure for us or others, or if we are required to by law. For serious breaches — fraud, harassment, security attacks — we may act immediately and without prior notice.
3. We will give you a reasonable opportunity to appeal a suspension by writing to support@fitrace360.com, and we will review appeals in good faith.
4. On termination, your licence to use the Service ends. Sections 6.2, 8, 10, 11, 12, 14 and 15 survive.
5. If we terminate your account without cause and you have prepaid for Premium, we will refund the unused portion for purchases made directly from us.

14. Governing Law & Disputes

1. These Terms are governed by the laws of India, without regard to conflict-of-law rules.
2. Please contact us first — most issues are resolved quickly at support@fitrace360.com. If we cannot resolve a dispute within 30 days, it will be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.
3. If you are a consumer resident in the EU, UK, or another jurisdiction whose law gives you the right to bring proceedings in your local courts and to the protection of your local mandatory consumer law, nothing in this Section removes that right.

15. Platform-Specific Terms

15.1 Apple App Store

If you obtained FitRace 360 from the Apple App Store, the following applies and prevails over any conflicting term in these Terms:

• These Terms are between you and FitRace only, not with Apple. Apple is not responsible for the Service or its content.
• Your licence to use FitRace 360 is limited to a non-transferable licence to use it on Apple-branded devices you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for FitRace 360. Support requests go to support@fitrace360.com.
• If FitRace 360 fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.
• Apple is not responsible for addressing any claim by you or a third party relating to FitRace 360, including product liability claims, failure to conform to legal or regulatory requirements, and claims under consumer protection or similar legislation, or for investigating, defending or discharging any third-party intellectual-property infringement claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

15.2 Google Play

If you obtained FitRace 360 from Google Play, these Terms are between you and FitRace only, not with Google. Google is not responsible for the Service or for support, and billing and refunds for Play purchases are governed by the Google Play Terms of Service and refund policy.

16. Changes to These Terms

We may update these Terms. We will post the updated version here and change the "Last updated" date. For material changes — for example to fees, liability or dispute resolution — we will give you at least 30 days' notice in the app or by email before they take effect. Continuing to use the Service after the effective date means you accept the updated Terms; if you do not accept them, stop using the Service and delete your account.

17. General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service.
• Severability. If any provision is held unenforceable, the rest remains in force.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger or sale of assets, on notice to you.
• Force majeure. We are not liable for failure to perform caused by events beyond our reasonable control, including network or power failure, natural disaster, or acts of government.
• Language. The English version of these Terms prevails over any translation.

18. Contact & Grievance Redressal

FitRace Healthtech Solutions Pvt. Ltd.
CIN: U62099TS2024PTC191240
Registered address: 18-70/2, Plot No. B-29/2, Venkatapuram MES Colony, Alwal, Tirumalagiri, Hyderabad 500010, Telangana, India
Phone: +91 91002 16961
Consumer health data requests: support@fitrace360.com
General support: support@fitrace360.com

We acknowledge grievances within 24 hours and aim to resolve them within 15 days.